This policy explains what personal information we collect when you use our website or our visa services, why we need it, and how we keep it safe.
What we collect
- Contact details: your name, phone number, email address and postal address.
- Travel and passport details: passport number and copies, date of birth, destination, travel dates and the visa you are applying for.
- Supporting documents: for example bank statements, job letters, trade licences, invitation letters and photos you give us for your application.
- Payment records: the fees you pay us and how you paid.
- Website use: messages you send through the contact form, passport numbers typed into the tracking page, and basic technical data (such as your IP address and browser) kept in our server logs.
How we use it
- To check your eligibility and prepare, translate and submit your visa application.
- To book appointments and contact you about your file.
- To show the status of your application on the tracking page.
- To keep accounting and legal records.
We do not use your documents for anything else, and we never sell your information.
Who we share it with
Only with the people who need it to process your visa:
- embassies, consulates and official visa application centres;
- airlines, hotels and insurance companies, when you ask us to make a booking for your application;
- government authorities, when the law requires it.
Your passport and documents
Original documents are kept in a locked place at our office while we work on your file and are returned to you, or to the person you authorise, when the work is finished. Copies are kept only for as long as we need them for your application and our records, and are then deleted.
How long we keep your information
We keep your file for as long as needed to complete your application and to meet our legal and accounting duties. After that it is deleted or destroyed.
How we protect it
Access to your file is limited to the staff working on it. Our admin system is password protected, and the tracking page only shows a masked passport number and the stage of your application.
Cookies
Our website uses a small cookie to keep the site working (for example, to protect forms). If website statistics are switched on, Google Analytics may also set cookies to count visits. We do not use advertising cookies.
Your choices
You can ask us at any time to see the information we hold about you, to correct it, or to delete it once your application is finished. Contact us using the details below.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact us
If you have a question about your information, please contact us or visit our office.