These terms apply when you use our website or hire us to help with a visa application. By using our services you agree to them.
Our service
We are an independent visa consultancy. We advise you, prepare your documents, fill in forms, book appointments and submit your application on your behalf.
We are not an embassy or a government office. The decision to grant or refuse a visa is made only by the embassy or immigration authority, and no one can guarantee the result.
Your responsibilities
- Give us information that is true, complete and up to date.
- Give us genuine documents. If any document is false or changed, we will stop working on your file immediately and no refund will be given.
- Send the documents we ask for on time, and attend your appointments and interviews.
- Tell us straight away if anything changes, such as your travel dates or passport.
Fees
- Our service fee is agreed with you before we start work.
- Embassy fees, visa centre fees, insurance, courier and booking charges are paid to third parties and are separate from our service fee.
- Work starts once the agreed payment has been received.
Refunds are covered in our refund policy.
Processing times
Any processing time we give is an estimate based on recent cases. Embassies can take longer, ask for more documents or call you for an interview, and these delays are outside our control.
Passports and documents
We take good care of every document you give us. We are not responsible for delays or loss caused by embassies, visa centres or courier companies.
Information on this website
Visa rules change often. The information on this website is general guidance only. A consultant will confirm the exact requirements for your case before you apply.
Limitation of liability
We are not responsible for any loss caused by a visa refusal or delay, for travel bookings made before a visa is issued, or for wrong or incomplete information given to us. Our total responsibility for any claim is limited to the service fee you paid us.
Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they were last changed.
Governing law
These terms are governed by the laws of Bangladesh, and any dispute will be handled by the courts of Dhaka.
Contact us
If you have a question about these terms, please contact us.